Terms of Use Effective Date: September 14, 2026 Welcome to the website of Anchor & Oak Hospitality Solutions, LLC (“Anchor & Oak,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of anchoroakhospitality.com (the “Website”). By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website. 1. About Anchor & Oak Anchor & Oak Hospitality Solutions, LLC is a Florida limited liability company providing hospitality consulting and advisory services, including operational assessments, organizational and leadership support, process improvement, training, quality assurance, and related services. Information presented on the Website describes our services generally and does not, by itself, constitute a proposal, engagement agreement, or commitment to provide services. 2. Website Use Does Not Create a Client Relationship Accessing the Website, submitting an inquiry or contact form, scheduling or participating in an introductory consultation, or otherwise communicating with Anchor & Oak through the Website does not, by itself, create a client-consultant relationship or obligate either party to enter into an engagement. A consulting relationship is established only through an appropriate written agreement executed by Anchor & Oak and the client. 3. Client Engagements These Terms govern use of the Website and do not govern the terms of a consulting engagement with Anchor & Oak. Consulting services are provided pursuant to written agreements between Anchor & Oak and its clients. If any provision of these Terms conflicts with an executed Client Services Agreement, Statement of Work, or other written engagement agreement, the executed engagement agreement controls with respect to that engagement. 4. Informational and Advisory Nature of Website Content Content provided through the Website is for general informational purposes and to describe Anchor & Oak's consulting services. Unless expressly stated in an executed written engagement agreement, information available through the Website does not constitute legal, accounting, tax, engineering, architectural, building, life-safety, code-compliance, financial-audit, or other professional services requiring specialized licensure or certification. Users should consult appropriately qualified professionals when advice or services within those disciplines are required. 5. No Guarantee of Results Anchor & Oak's consulting services are designed to help clients identify opportunities, evaluate operational conditions, strengthen organizational performance, and make informed business decisions. Business and operational results depend on numerous factors outside Anchor & Oak's control. Accordingly, statements on the Website concerning improved performance, profitability, asset value, guest satisfaction, operational effectiveness, or other potential benefits describe objectives or potential outcomes and are not guarantees of specific results. Past performance, examples, observations, recommendations, or client experiences do not guarantee future outcomes. 6. Intellectual Property Unless otherwise indicated, the Website and its original content, including text, graphics, logos, service descriptions, methodologies, documents, designs, and other materials, are owned by or licensed to Anchor & Oak and are protected by applicable intellectual-property laws. You may access and use the Website for legitimate personal or business informational purposes. You may not reproduce, republish, distribute, sell, modify, create derivative works from, or commercially exploit Anchor & Oak's proprietary Website content without prior written permission, except as otherwise permitted by law. Nothing in these Terms transfers any ownership interest or intellectual-property right to a Website user. 7. Acceptable Use You agree not to use the Website to: violate applicable law or the rights of another person or organization; attempt to gain unauthorized access to the Website or related systems; introduce malicious software or otherwise interfere with Website operation; impersonate another person or misrepresent your identity or affiliation; scrape, harvest, systematically extract, or commercially reproduce proprietary Website content without authorization; or use Website content in a manner that falsely suggests endorsement, affiliation, or authorization by Anchor & Oak. 8. Third-Party Services and Links The Website may contain links to, integrations with, or functionality provided by third-party websites and services, including scheduling, communications, payment, analytics, or other service providers. Anchor & Oak does not control third-party websites or services and is not responsible for their availability, content, security, privacy practices, terms, or performance. Your use of a third-party service may be subject to that provider's own terms and privacy policies. 9. Website Accuracy and Availability Anchor & Oak endeavors to provide useful and accurate information through the Website. However, Website information may occasionally contain errors, omissions, or information that becomes outdated. We do not warrant that the Website will always be complete, accurate, current, available, secure, or free from technical interruptions. We reserve the right to modify, suspend, remove, or discontinue Website content or functionality at any time. 10. Limitation of Liability To the fullest extent permitted by applicable law, Anchor & Oak Hospitality Solutions, LLC and its members, managers, officers, employees, consultants, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating solely to your access to, use of, inability to use, or reliance upon the Website or its general informational content. Nothing in this section is intended to limit liability that cannot lawfully be limited or excluded. Liability arising from an actual consulting engagement is governed by the applicable executed agreement between Anchor & Oak and the client rather than this Website provision. 11. Indemnification To the extent permitted by applicable law, you agree to indemnify and hold harmless Anchor & Oak Hospitality Solutions, LLC and its members, managers, officers, employees, consultants, contractors, and agents from third-party claims, damages, liabilities, or reasonable costs arising directly from your unlawful use of the Website, your material violation of these Terms, or your infringement of another party's rights through your use of the Website. This provision does not apply to claims arising solely from Anchor & Oak's own acts or omissions. 12. Privacy Your use of the Website is also subject to our Privacy Policy, which describes how Anchor & Oak collects, uses, protects, and shares information obtained through the Website and related communications. The Privacy Policy is incorporated into these Terms by reference. 13. Governing Law and Venue These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. To the extent a dispute arising solely from use of the Website is subject to judicial resolution, the parties agree that venue shall lie in the appropriate state or federal court having jurisdiction in Pinellas County, Florida, except where applicable law requires otherwise. 14. Changes to These Terms Anchor & Oak may revise these Terms from time to time to reflect changes in our Website, business practices, services, or applicable requirements. Revised Terms become effective when posted on the Website with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law. 15. Severability If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect. 16. Entire Agreement Regarding Website Use These Terms, together with the Privacy Policy, constitute the agreement between you and Anchor & Oak concerning use of the Website. They do not replace, amend, or supersede any separately executed Client Services Agreement, Statement of Work, confidentiality agreement, or other written agreement between Anchor & Oak and a client or other party. 17. Contact Us Questions regarding these Terms may be directed to: Anchor & Oak Hospitality Solutions, LLC Clearwater, Florida Website: anchoroakhospitality.com Email: info@anchoroakhospitality.com Phone: 855-426-4677