Members of the Anchor & Oak Hospitality Solutions consulting team.

Experience Rooted in Hospitality. Solutions Built for Today.

Anchor & Oak Hospitality Solutions brings together experienced hospitality professionals with a shared commitment to helping hotels perform at their best. Our team combines real-world operational leadership with practical, customized solutions designed to strengthen operations, develop leaders, elevate the guest experience, and support sustainable success.

We don't simply recommend change. We help make it work.

OUR STORY

Built From Experience. Created to Make a Difference. Anchor & Oak Hospitality Solutions was built on a simple belief: hotels deserve solutions that work in the real world. Our team has experienced hospitality from inside the operation—leading teams, serving guests, developing managers, navigating operational challenges, and working to improve property performance. We understand that the issues facing a hotel rarely exist in isolation. Service, leadership, staffing, processes, accountability, and financial performance are interconnected. We also know that every property is different. What works for one hotel may not work for another, and lasting improvement requires more than a generic checklist or one-size-fits-all recommendation. That is why Anchor & Oak was created. We bring experienced hospitality professionals together to identify what is really happening within an operation, develop practical solutions around the needs of the property, and help turn those solutions into measurable, sustainable improvement.
Our experience was built inside hotel operations. Anchor & Oak was created to put that experience to work for you.

OUR APPROACH

Practical Solutions. Built Around Your Property. Every hotel has its own people, challenges, priorities, and opportunities. That is why Anchor & Oak Hospitality Solutions begins by understanding the property before recommending a path forward. We look beyond individual symptoms to understand how operations, leadership, processes, service, and accountability work together. From there, we develop solutions that address the property's actual needs—not a predetermined formula. Our goal isn't simply to identify what needs to change. It's to help create improvements your team can understand, implement, and sustain.


Understand FirstWe listen, assess, and examine the operation before drawing conclusions
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Build Practical SolutionsRecommendations are shaped around the realities of the property, its team, and its resources
Support Lasting ImprovementWhen the property needs it, we help move recommendations from the page into the operation

OUR VALUES

The Principles Behind Our Work At Anchor & Oak Hospitality Solutions, how we serve our clients matters just as much as the results we deliver. Our values guide the way we evaluate challenges, develop recommendations, work with teams, and build relationships with the hotels that trust us.
INTEGRITY We tell you what we see—not simply what you want to hear. Our clients trust us to provide an objective perspective. We approach every engagement with honesty, professionalism, and respect, even when the most valuable conversations are the difficult ones.
PARTNERSHIP We work with your team, not around them. Lasting improvement requires understanding the people behind the operation. We listen, collaborate, and respect the knowledge your team brings while providing the outside perspective needed to move forward.
PRACTICAL EXCELLENCE Good recommendations have to work in the real world. We pursue high standards without losing sight of operational realities. Our solutions are designed to be clear, actionable, and appropriate for the property's people, resources, and goals.
ACCOUNTABILITY Recommendations should lead somewhere. We believe good consulting requires clarity about what needs to happen, why it matters, and what success should look like. We hold ourselves accountable for the quality of our work and encourage the same ownership throughout the improvement process.

OUR TEAM

Experience Behind the Solutions Anchor & Oak brings together hospitality professionals with experience across hotel operations, people and organizational performance, research, quality assurance, and leadership. Each member of our team brings a distinct perspective, allowing us to approach property challenges from multiple angles while working toward one goal: practical, sustainable improvement.
Jill Clark, Director of Research & Quality Assurance
Jill ClarkDirector of Research & Quality AssuranceResearch and quality assurance leader bringing an objective, evidence-based perspective to property evaluations while ensuring the consistency, credibility, and quality of client deliverables.
Tony L. Clark, Managing Director
Tony L. Clark Managing DirectorHospitality executive bringing multi-property leadership experience in hotel operations, organizational performance, leadership development, and operational improvement to client engagements.
Chelsea Collisi, Senior Consultant - Hospitality Operations
Chelsea CollisiSenior Consultant - Hospitality OperationsHospitality operations professional bringing hands-on leadership, brand standards, quality assurance, and property conversion experience to client engagements.
Kelly Duffner, MBA, Senior Consultant - People & Organizational Performance
Kelly Duffner, MBASenior Consultant - People & Organizational PerformancePeople and organizational performance leader bringing deep expertise in employee engagement, workforce analytics, leadership development, and organizational culture to client engagements.
Alison Ellington-Miller, Senior Consultant - Hospitality Operations
Alison Ellington-MillerSenior Consultant - Hospitality OperationsHospitality operations leader bringing extensive experience in rooms operations, team leadership, guest service, and operational standards to property improvement engagements.
Skye Joy, People & Operations Quality Specialist
Skye JoyPeople & Operations Quality SpecialistHospitality and people-operations professional bringing a frontline perspective to workforce practices, employee engagement, and quality review within organizational health engagements.
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13575 58th Street North, Suite 200Clearwater, FL 33760info@anchoroakhospitality.com855-4-AOHosp(855-426-4677)
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